Refund & Return Policy

Effective Date: March 14, 2021

At BlackGirlScientist LLC, every order is crafted with care. Because our items are made to order or delivered digitally, all sales are final. That said, we are committed to customer satisfaction and resolving any issues that arise.

✅ Damaged or Incorrect Physical Items

If your item arrives damaged, misprinted, or with a production defect, please email blackgirlscientist@gmail.com within 7 days of delivery. Include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We’ll assess the situation and offer a free replacement or refund where applicable.

🚫 No Returns for the Following:

• Incorrect sizing or change of mind

• Orders where the shipping address was entered incorrectly

• Delays caused by shipping carriers or seasonal volume

• Digital product purchases once downloaded or accessed

Please refer to sizing charts and product descriptions before placing your order.

💻 e(co)Books & Digital Products

All digital downloads, including e(co)Books, are non-refundable once delivered. If you experience an issue with accessing your file or if the file is corrupted, we’ll be happy to resend or assist.

📨 Lost or Undelivered Physical Orders

If your physical item hasn’t arrived and tracking shows no delivery, contact us within 7 days of your estimated delivery date. We will review your case and help resolve the issue.

♻️ Our Eco Promise

Every purchase supports:

• Reduced overproduction through on-demand creation

• Lower emissions and packaging waste

• The development of digital resources that reduce material consumption

Thank you for supporting sustainability, equity, and science through your conscious choices.

Need Support?

Email: blackgirlscientist@gmail.com
We're happy to help you with any questions or concerns.